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Punctuality

We operate 365 days per year. We understand that everyone has a routine so we do our upmost to maintain that by providing support on the days and times specified on your care plan. If for some reason your carer is unable to arrive on time, we will call and notify you and explain when they will be there.

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Our Carers

Are highly skilled and experienced. Carers are recruited for their outlook and attitude to care. They are trained over and above the national requirements, covering specific conditions and specialist care techniques.

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Peace of Mind

We’re accredited by Derbyshire County Council as a ‘quality premium’ provider and the Care Quality Commission rate our care as ‘Good’. We’re also your local care company and have dedicated telephone lines available 7 days a week.

Who Are We?

Care Relief Team is a family owned and run domiciliary care service covering North East Derbyshire and Matlock. Established in 1985, we have ample experience and expertise in providing high quality home care and support services to adults and older people. Our services include personal care, shopping, cleaning, social support and outings, medication support/administration and specialist services.

Our care is delivered by highly skilled and experienced carers who are recruited for their outlook and attitude to care. All staff are fully background checked and receive over the national average level of training including opportunities to undertake care related qualifications.

Our ethos and values are good quality, person centred and non-discriminatory care, all our clients are recognised as individuals. We encourage all our Managers, Care Coordinators and Carers to have empathy and to care for our clients in the way they would want their own parents or loved ones to be cared for.

We are the largest provider of home care services in Derbyshire and we are recognised by both the local authority and the Care Quality Commission as providing high quality services.

Services We Provide

You may require help and support for yourself or a loved one. Our sensitive care staff allow you to maintain your independence in a dignified manner.

Assessing your needs – one of our experienced Care Coordinator’s will visit you to discuss your exact requirements and will advise you accordingly. This service is absolutely free and there is no obligation or expectation that you will choose us. At this meeting, you are welcome to invite other family members or professionals involved in your life. The Care Coordinator will be able to answer any questions and tell you all about our services including what we can and cannot do.

For more information, see ‘Our Services’ or click on the links below.

Our care and support services include:

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Personal Care

If you need some assistance with your personal care such as washing, dressing, getting up, going to bed or taking your medication, we can help. Click here for more information.

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Domestic Services

Do you need a little help around the house? Someone to push around the vacuum, or change the bedding? Or do you need someone to feed and care for a beloved pet? If you do, click here for more information.

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Social Support

Are you or a loved one feeling lonely? Would you like someone to keep your loved one company while you go shopping? Would you like to do the things you used to do, such as eat out or watch a show? If so, click here for more information.

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Other Services

Care Relief Team provides a lot of different services including those noted above and other more specialist support. To find out more, click here.